Job: Screenprint & Digital Client Services Executive, Future Recruitment Ltd

Our client is currently looking to recruit a Client Services Executive.

Key skills:

• Highly customer focused approach
• Attention to detail
• Awareness of design creativity
• Flexible approach
• Excellent communication skills
• Good (internal and external) liaison skills
• Commercial awareness
• Project management
• Time management
• Organisation skills
• Must have the ability to work in a very fast paced environment
• Work well as an individual or as part of a team and manage client / retailer expectations.

Job Description:

Working alongside the Account Manager / Director on designated client accounts, you will be responsible for promoting customer service excellence and ensuring project delivery through effective communication, project management and project tracking skills.

• Main point of contact for all internal departments
• Working with designated permanent or promotional client accounts / major retailers
• After the initial brief, ensure all projects are managed through the business to time, quality and service level expectations (following the guidelines set out in the latest Company Procedural Framework)
• Attend weekly Sales Team Meeting to discuss issues and share ideas
• Under the guidance of Head of Internal Sales, support your Sales colleagues as and when required
• Produce CPA’s (promotional projects only) at the start of the project and then use proactively on a daily basis to manage client and internal department time (flag any issues relating to internal capacity to Head of Internal Sales)
• Set up contract numbers and appropriate project files
• Manage any load up, working request or instruction 
• Formulate development / production briefs and provide ongoing additional information to ensure projects are managed effectively
• Work with Production QA / relevant internal departments on Sign Off
• Ensure regular project updates are carried out with Account Manager / Director (seamless team)
• Provide regular project status updates to clients / retailers

Get the
latest jobs
by email