Future Recruitment Ltd

Installation & Service Coordinator - POS / POP

East Midlands
Up to £25K + 25 Days Holiday
14 Jun 2017
14 Jul 2017
Catherine Buckley
Full Time
Contract Type

Up to £25K + 25 Days Holiday + 8 Bank Holidays + Pension + Life Assurance + Childcare Vouchers + Employee Systems Programme

Hours of Work: Monday to Friday: 9:00am - 5:30pm

Our client is a leading POS, POP & displays company based in the East Midlands. They are currently looking to recruit an Installation & Service Coordinator to be responsible for the Field Engineers day-to-day tasks.

  • Manage the day to day duties of Field Service Engineers
  • H&S - ensure all Engineers are fully compliant with and have due regard for H&S legislation and best practice
  • Ensure company vehicle usage documentation is completed by the Engineers in order to provide an audit of usage and to assist with maintenance schedules
  • Conduct supplier audits
  • Schedule all service & installation visits and ensure the Field Service Engineers follow the agreed schedule and any divergence is reported
  • In conjunction with the Aftermarket Fulfilment Manager, ensure all team procedures are maintained
  • Write reports and capture costs on any work that is carried out
  • Maintain field testing equipment for electrical safety
  • Carry out site surveys to assess and plan requirements for safe installation - liaise with on-site Contractors to agree requirements where appropriate
  • Planned and regular maintenance of all on-site equipment and vehicles
  • Provide relevant persons with regular updates on progress, details of any relevant issues, or further actions
  • Full and detailed completion of all appropriate paperwork
  • Maintain relevant accreditations - Safe Contractor, Eurosafe and Altius
  • Control costs and manage budgets provide suggestions to improve margins
  • Coordinate the request of spare parts for any re-visit requirements
  • Prepare and share end of project reports based on information provided by the team
  • Collate post install / service visit feedback and report against agreed SLA's
  • Provide quotes back to clients in a timely manner - log estimates against actual costs
  • Present a positive company image
  • Provide a timely, polite and efficient service
  • Be prepared to work evenings and weekends as required

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