Future Recruitment Ltd

Senior Technical and Quality Resource - Packaging

Location
North West England
Salary
Flexible + 26 Days + Bank Holidays
Posted
02 Aug 2017
Closes
01 Sep 2017
Ref
PK4756
Contact
Hollie James
Discipline
Packaging
Hours
Full Time
Contract Type
Permanent


NORTH WEST (please contact me for further location details)

£ Flexible Depending On Level Of Experience + 26 Days + Bank Holidays + Pension

Our client is a market leading packaging manufacturer with an impeccable reputation in the industry they produce high quality printed packaging for the food industry.

Our client is currently looking to recruit a Senior Technical and Quality Resource with a minimum of 5 years' experience in the packaging industry.

Key Responsibilities:
  • Ensuring a timely response to customer complaints and implementation of effective corrective actions
  • Recording customer complaints collating and reporting associated costs
  • Monitoring effectiveness of corrective actions / corrective action audits
  • Providing technical support to sales and customers
  • Visiting customers to discuss technical issues with current business and potential new business
  • Agreeing technical specifications with customers
  • Answering technical and legislative queries from customers
  • Dealing with customer visits providing onsite technical support to sales for business review meetings etc
  • To support new business implementation to ensure right first time results
  • Develop and manage customer technical specifications
  • Give technical support to existing and potential customers
  • Build strong & positive relations with customers at various levels; by providing outstanding technical customer service for all products
  • To create, analysis and present internally and externally technical data related to customer requests and / or investigations
  • To support the investigation of quality issues in terms of technical measurement and analysis
  • Support the Business Development agenda by providing new solutions to new customers
  • To work with R&D to provide technical input and support for new product developments
  • To keep the company informed of the latest technical developments within the folding carton sector


Key Skills:
  • Agree targets and standards with team members, which support the achievement of the organisations objectives
  • Agree performance measures work schedules and resource requirements, which will ensure team targets will be achieved
  • Agree with team members the allocation of tasks, rotating responsibilities as appropriate to achieve flexibility and the best use of the skills and capabilities of team members
  • Co-ordinate the work of the team to ensure that team goals are reached
  • Agree with team members any corrective action required to ensure that the teams goals are met
  • Conduct individual reviews of performance to agree areas for improvement and personal development plans
  • Ability to effectively communicate technical issues to both technical and non-technical customers
  • Problem solving skills
  • Project management skills


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