Harrison Scott Associates

Client Services Manager

Birmingham, West Midlands
£Highly Competitive
07 Mar 2017
07 Apr 2017
Full Time
Contract Type

A Fantastic opportunity has arisen to work for a leading direct mail company based in the Midlands.  If delivering exceptional customer service is what you do best, and if you are ready for a new challenge in a growing, focussed company, then this is the Client Services opportunity you have been looking for. The ideal candidate should be a self-motivated, outgoing individual with a great sense of humour, able to deal with client pressure and short timelines.

As the Client Services Manager you will provide strategic support across a mix of media (but predominantly fulfilment and direct mail). You will need to demonstrate your ability to multitask, define priorities and demonstrate strong analytical and leadership skills whilst working in a high pressure, service led, and fast-paced environment.  This is a hands - on role so if you enjoy getting stuck into a project as well as the strategic side of things then you'll love this opportunity.

Role outline:

•         Lead & manage the Client Services team ensuring that performance is commensurate with that expected of Job roles

•         Undertake strategic quarterly reviews with the client base

•         Mentor and coach team members

•         Ensure that client services processes and procedures are efficient and documented.

Key Skills & Experience required:

•         Proven experience in a similar role with excellent all round understanding of print, project and campaign management.

•         You must have gravitas with the ability to quickly strengthen and develop relationships with clients, colleagues, internal departments and suppliers.

•         A proven background in developing relationships, be a strong leader and a people person with the ability to delegate well, communicate clearly, lead by example and develop your team.

•         Excellent organisation and communication skills.

•         Process led and methodical.

•         Strong attention to detail.

•         Someone who can build trust, value others, communicate effectively, drive execution, and focus on delivery to customers