Head of Quality and Compliance

Leicester, Leicestershire
07 Mar 2017
07 Apr 2017
Full Time
Contract Type

This is an excellent opportunity to join an established and fast growing customer communications company. If you have experience working within the Print & Mail industry with extensive experience working with ISO 27001 this may be the opportunity for you.

Manage the Compliance Department to

  • Maintain Registers of Legislation and other requirements in particular Health & Safety, Environmental and Data Protection
  • Monitor new and proposed legislation
  • Audit compliance on a regular basis and report non-conformance to the Directors
  • Ensure the department maintains management systems to comply with ISO 9001, 14001, 22301, 27001, CPAS, FSC/PEFC and Health and Safety Legislation
  • Work with management to formulate company policies and procedures
  • Plan direct and co-ordinate employee awareness of company policies and procedures
  • Plan, direct and co-ordinate the quality assurance activities undertaken and to be the catalyst in developing, promoting, implementing and maintaining a quality improvement programme.
  • Assist top management to identify, assess and mitigate operational, strategic and reputational risk
  • Maintain a Risk Register, Risk Treatment Plans and Business Impact Analysis
  • Promote a risk based management culture
  • Maintain a schedule of internal audits
  • Ensure internal Auditors carry out and report on planned audits
  • Ensure that non-conformances and arising preventative actions are tracked and closed
  • Manage external surveillance, due diligence and insurance assessor visits
  • Manage procedures to effectively investigate incidents and accidents ensuring that root cause and preventative actions are adequately identified
  • Report activity weekly to the Management Team
  • Report on activity, KPIs and trends to the Board


As a member of the Management Team:


  • Monitor the impact of customer and operational activity on compliance and risk management
  • Raise awareness of incidents and accident investigation facilitating resolution
  • Set annual objectives


  • Experience working with ISO 27001 is essential.
  • Experience with PCI would be highly beneficial to your application.
  • Demonstrable experience of working in a relevant environment.
  • Experience of leading and developing a team of similar professionals.
  • Demonstrable experience of the drafting, implementation and management of relevant business management systems covering information security, quality, health and safety, environment.


  • Relevant qualification in Quality Management at level 5 or above
  • Qualified to level 5 or above in a relevant technical discipline and able to demonstrate experience of leading on the development of appropriate compliance management systems.
  • Qualified to a minimum of lead auditor level in a relevant discipline is desirable

Skills, Knowledge and Abilities

  • Knowledge of regulatory requirements regarding awarding organisation recognition and Quality Assurance
  • Experience in audit and analysis activity
  • An advanced level of skill in Microsoft Office software.
  • Excellent numeracy and literacy skills
  • Excellent communication and presentation skills and ability to deliver clear concise ideas / complex technical strategies to internal and external stakeholders
  • Proactive and highly organised, with a proven ability to multi-task as required
  • Be able to provide strong execution and planning skills
  • Analytical and inquisitive, with excellent attention to detail
  • Passionate about our business, with a general thirst for knowledge and a significant interest in innovation and improvements
  • Creative, with a concise, precise and effective approach to problem solving.
  • Positive thinker, with a can-do attitude.