Mercury Search and Selection

Customer Service Manager | Specialist Print & Packaging | Kent

£30k-£35k + excellent benefits package including pension & 22 days holiday + stats
23 Mar 2017
23 Apr 2017
Packaging, Printing
Full Time
Contract Type

Working from modern, custom-built premises, this is a role for a Customer Service Manager to join an internationally successful provider of specialist packaging solutions. Acting as customer champion, the role will involve utilising excellent customer service skills and inspiring and engaging colleagues to deliver an unmatched experience to an impressive client base.

Customer Service Manager | Specialist Print & Packaging | Kent | £30k-£35k

Printed packaging specialists and high quality general print management supplier, this company partners some of the biggest blue chip companies across the UK and Europe.  With state of the art computer to plate technology, digital print, print management, bespoke packaging and print services to their name, they offer a total print solution from concept and design through to print and fulfilment, stock management and distribution. Major clients include those in the entertainment industry as well as the corporate, commercial and public sector.

As Customer Service Manager, you will be responsible for:

  • Managing the Client Services team
  • Working with a select group of clients; managing the sales process and client expectations from initial quotation to delivery
  • Understanding the brief; discussing client requirements and issues
  • Overseeing all aspects of the project delivery and customer service experience
  • Delivering an impeccable service at all times

Key attributes required:

  • Customer facing experience
  • Excellent knowledge of printed packaging and high quality general print
  • Man-management experience
  • Ability to manage client expectations
  • A dynamic hands on approach showing leadership
  • Professional and positive outlook
  • Clear and precise communication skills at all levels

Great performing business with the potential for career growth, you’ll benefit from excellent training and development with all the support needed to achieve your career goals.