Future Recruitment Ltd

Customer Service Executive - Packaging

North West England
£Negotiable + 25 Days Holiday
19 Apr 2017
11 May 2017
Hollie James
Full Time
Contract Type

£Negotiable + 25 Days Holiday + Bank Holidays + Pension + Life Assurance

Our Client is an industry leader of printed packaging. They are currently looking to recruit a Customer Service Executive to be responsible for the running and upkeep of customer's accounts, to produce works instructions for repeat orders and raise new orders including analysing customer schedules.

Responsibilities / Requirements:
  • Obtain necessary information (through liaison with other departments and previous orders) to raise works Instructions for repeat customer orders
  • Check all information prior to release of job bag to planning/production departments
  • Liaise with Account Executives, Planning and Production re repeat order information
  • Identify and process orders and stock call-offs from customer schedules
  • Ensure prompt and accurate filing and archiving of all customer orders and correspondence
  • Recommend any potential improvements to Sales Office Team Leader
  • As an Ambassador of the company, present a professional and positive image to customers at all times
  • Process repeat orders within 24 hours of receipt
  • Administer relevant customer amendments
  • Assist with continuous improvement projects within the department.
  • Ensure adherence at all times to the Company's Quality Assurance Policies and Procedures and maintain compliance to appropriate standards
  • Carry out work safely in the interests of other employees and themselves, in compliance with current legislation and Company Environmental, Health & Safety procedures to including general housekeeping
  • Any other tasks associated with this role, which are suited to the individual's abilities and level of training as directed by the Line Manager

Essential Skills & Experience:
  • Customer Service/Account Management - Approximately 3 years' experience
  • Time management; assertiveness; conflict resolution; attention to detail; ability to work under pressure; willingness to learn; must have an excellent sense of prioritisation
  • Basic computer literacy skills to include Word and Excel: confidence in email communication; good telephone skills
  • GCSE - English and Maths Grade C or above, or equivalent

Desirable Skills & Experience:
  • Lean manufacturing/business improvement techniques
  • Print and packaging industry background