Customer Service Executive

Chatham, Kent
Competative Salary - dependant on experience
05 May 2017
05 Jun 2017
Print Management
Full Time
Contract Type

Customer Service Executive

CPI is the leading book manufacturer in Europe, employing around 3000 employees of which about 1,000 are employed across eight locations within the UK. CPI Trade Books a division of the CPI UK group employs up to 400 employees within the Chatham and Croydon sites; manufacturing hardbacks and paperbacks in all formats, from print-on-demand through to long run best sellers.

Being based at our site in Chatham, Kent we are looking for a Customer Service Executive to assist and lead within the new team structures with the management of our internal and external client accounts.

With a proven track record of operating in a fast paced dynamic sales focused customer service environment. You will be responsible for liaising internally and externally with our key partners, supporting and driving the delivery of a world class customer service strategy.

The successful applicant must have a dynamic can do attitude which has been successful in a similar agile environment. You must be able to demonstrate the ability to engage at all levels to ensure the provision of an excellent service.

With an eye for detail, experienced at using various software tools   have excellent and proven customer service skills whilst being able to make decisions under pressure. You will have a good eye for detail and be able to service build a trusted rapport with some of our major customers.

The hours of working are: Monday – Friday 08.30am – 5.30pm (1 hour’s unpaid break)