Future Recruitment Ltd

Commercial Manager - Large Format Digital / POS

Up to £50K + 25 Days Holiday
13 Jun 2017
13 Jul 2017
Clare Devlin
Full Time
Contract Type

Up to £50K + 25 Days Holiday + Pension + Bonus (TBD)

Our client is one of the leading large format display companies in the UK. They offer a large range of visual communication including retail POS, exhibition graphics, outdoor advertising, events and banners.

They are looking for a Commercial Manager to head up a team of up to 35 staff including, Account Managers, Estimators and some Production personnel.

Responsibilities include:
  • Manage the Account teams and understand fully all client needs
  • Produce commercial reports and hold regular team meetings keeping the team abreast of financial results from the Board
  • Ensure that Customer requirements are clearly defined and accurately translated into meaningful information such that the Operations function can meet the Customers' requirements
  • Ensure that the Customers' needs are serviced in a timely, efficient and effective manner whilst maintaining
  • Company profit and quality levels at all times
  • Ensure that the Customers' expectations are managed in full
  • To fully cover all Company expenses ensuring that extras are discussed and charged where relevant for any additional work carried out
  • Successfully resolve customer queries in a timely and professional manner
  • Examine Company rules to make sure they stay relevant and make recommendations for necessary changes
  • Look for opportunities to grow the business, whether through partnerships or new initiatives, and work to take advantage of those opportunities
  • Analyse sales and other reports that give insight into how the Company can make adjustments to improve performance
  • Work with external Contract Managers and suppliers setting fixed rates where possible and continually striving for lower buying rates where not
  • Resolve issues with contracts and commercial operations
  • Communicate with parties in a contract so that all understand the terms, particularly a contract's financial aspects
  • Assess risks and make recommendations based on a thorough analysis of all factors involved in a business situation
  • Manage daily Company commercial operations, using the Company in-house software systems, offering direction and instruction to commercial team
  • Coach team employees on best practices for managing contract issues and handling daily issues and tasks
  • Any other duties reasonably required as situations arise
  • Work efficiently and calmly to tight deadlines or when other stress factors arise
  • Assist the Operations Director in rate setting and work as a member of a cohesive team
  • Discover areas that are not in keeping with best practice and resolve or pass to Manager to resolve if unable
  • Guide the team on pricing where commercial acumen is needed
  • Record, review and develop the operational process flows within the team
  • Ensure that all stakeholders understand and adhere to contractual obligations, reflecting them accurately
  • Act as cover in the absence of the Operations Director
  • Meet and exceed agreed Key Performance Indicators
  • To manage the CIF (continuous improvements) process throughout the team and reduce the quality incidents to a minimum
  • To promote a professional image of the Company and themselves at all times.
  • To contribute in identifying and undertaking initiatives aimed at improving the efficiency and effectiveness of service delivery.
  • To contribute to fully integrated and flexible operations in order to provide a good customer service.
  • To maintain, develop and use appropriate electronic systems / working practices for the benefit of the service.
  • To work with and support other team members as required ensuring an effective and efficient service is developed and delivered.
  • To provide management information as required for the use of the company.
  • To observe, abide by and contribute to the QHSE procedures of the company.
  • To understand and be committed to equalities and diversity and to respect others' values and beliefs and treats others with dignity and respect.
  • To understand and be committed to the company mission, values and goals