Future Recruitment Ltd

Account Manager - Direct Mail

Location
Greater Manchester
Salary
Up to £25K + Pension
Posted
26 Jun 2017
Closes
26 Jul 2017
Ref
DM980
Contact
Clare Devlin
Hours
Full Time
Contract Type
Permanent


Up to £25K + Pension + Life Cover + Child Care Vouchers

25 Days Holiday + 8 Bank Holidays

Our client is a successful print and direct mail company, they have extensive in-house kit and an enviable client list. They are currently looking for an Account Manager to work from one of their client sites in Manchester.

Responsibilities:
  • Ensuring customer satisfaction is achieved throughout.
  • Managing client communications in most effective manner.
  • Ensuring jobs are processed and managed in line with company procedures and meeting client's requirements.
  • Ensuring all jobs are managed within the agreed timescales, commercials and escalate failures internally.
  • Develops relationships with the allocated clients.
  • Daily order processing of clients requirements and job tracking.
  • Engages with the appropriate Managers to communicate requirements and escalate potential failures.
  • Maintains strong relationships with client, internal managers and staff.
  • Understands client's needs and any contractual agreements.
  • Understands the full service proposition and is able to articulate it to the client.
  • Recognises the opportunity to increase revenue or maximise profit.
  • Schedule work flow to client's expectations.
  • Provide a high level of customer service.
  • Maintain accurate information from clients and continually up the database.
  • Build strong and long relationships with clients to increase repeat business.
  • Promote the company to the best of your ability.


Job Reference: DM980