Mercury Search and Selection

Senior Client Service Executive | Commercial Print & Print Management | Bristol

06 Jul 2017
06 Aug 2017
Full Time
Contract Type

Leading independently owned commercial print company are growing at a rapid rate and looking to enhance their sales support team.  A new role for an accomplished Senior Client Service Executive, we are looking for someone with real enthusiasm to provide excellent service to a high calibre client base while supporting the sales team.

Senior Client Service Executive | Commercial Print & Print Management | Bristol | £30k

Committed to investment in the very latest technology to ensure optimum service and production, this is a company who offer commercial print, mailing, fulfilment and outsourced solutions to a varied client base across the UK. Partnering high profile names in the facilities management and print management sectors, they have enjoyed a huge amount of success from this portfolio, testament to their commitment to excellence in customer service and high quality print.

As Senior Client Service Executive you will be responsible for:

  • Working alongside customers and in-house departments to ensure the smooth running of projects and jobs through the Company’s Tharstern MIS system
  • Developing customer requirements and ensuring their needs are realised
  • Managing the database; calling lapsed customers to develop new business
  • Ensuring customer expectations are managed and that all projects are seen through to a  successful delivery
  • Growing existing customer accounts and realising upsell opportunities where they exist

To be considered for the role you must be knowledgeable in print and inspire confidence in customers and internal staff

Key attributes required:

  • Knowledge of print management practices
  • Ability to manage a small team, overseeing daily workloads
  • Confidence and tenacity to make calls and keep in contact with clients, ensuring they are aware of the full service offering
  • Excellent face to face skills and outstanding communication skills all round

An unrivalled opportunity to become part of a growing organisation with a clear route for advancement. If you really want to play a significant role in the future direction of a great company and enjoy the rewards, apply today for further details.