Future Recruitment Ltd

Account Manager - Print / Direct Mail

Up to £25K + Pension + Life Cover
24 Jul 2017
23 Aug 2017
Clare Devlin
Full Time
Contract Type

Up to £25K + Pension + Life Cover + Child Care Vouchers

25 Days Holiday + 8 Bank Holidays

Our client is a successful print and direct mail company, they have extensive in-house kit and an enviable client list. They are currently looking for an Account Manager with a background in Print or Direct Mail.

  • Ensuring customer satisfaction is achieved throughout.
  • Managing client communications in most effective manner.
  • Ensuring jobs are processed and managed in line with company procedures and meeting client's requirements.
  • Ensuring all jobs are managed within the agreed timescales, commercials and escalate failures internally.
  • Develops relationships with the allocated clients.
  • Daily order processing of clients requirements and job tracking.
  • Engages with the appropriate Managers to communicate requirements and escalate potential failures.
  • Maintains strong relationships with client, internal managers and staff.
  • Understands client's needs and any contractual agreements.
  • Understands the full service proposition and is able to articulate it to the client.
  • Recognises the opportunity to increase revenue or maximise profit.
  • Schedule work flow to client's expectations.
  • Provide a high level of customer service.
  • Maintain accurate information from clients and continually up the database.
  • Build strong and long relationships with clients to increase repeat business.
  • Promote the company to the best of your ability.