Project Manager - Transactional Mail

Recruiter
Location
East/West Midlands
Salary
£40,000 - £45,000 + car allowance
Posted
13 Sep 2017
Closes
13 Oct 2017
Ref
TH - 493
Hours
Full Time
Contract Type
Permanent

Project Manager – Transactional Mail

£40k - £45k + 10% car allowance

Our client is a global market leader in transactional mail, inbound communications, direct mail, E-Billing, hybrid mail and marketing solutions. Due to recent new business wins they require 2 client facing project managers to join the professional services team.

Job Role
 

  • Establishing project governance within the project and the creation of supporting documentation e.g. PID Light, Project Plan, RAID log etc
  • Adherence to the defined processes between Professional Services, Sales, Development, Operations and Client Services and the use of agreed templates to deliver information in a timely manner
  • Creating high level and detailed plans by questioning briefs and technical specifications to map key deliverables, milestones etc. Consulting with internal and external specialists, clients etc. Reporting against this plan and obtaining Client sign off for plans and other key project deliverables
  • Active management of the delivery of documented solutions ensuring different contributions are coordinated and mapped to ensure the outcome 
  • Budget management responsibility during the life of the project with use of escalation routes to highlight any commercial risk noted from within the project
  • Project planning, risk and resource shortfall analysis across multiple departments
  • Support/drive testing development, scripts, performance of testing to ensure delivery of working solutions
  • Key stakeholder communication during the life of the project, with communication vehicles and tone of voice adapted depending on audience
  • Operational readiness management to “go live”, working with internal Operations and the client with a balance of risk against revenue
  • Responsible for risk management within the project lifecycle; capturing inrisks RAID log and use of the formal escalation paths to ensure that risk is understood, the implications are known (project/Client and cost) and the potential outcomes identified and mitigated wherever possible
  • Management of the change management process during the life of the project. Ensuring that commercial cover has been agreed for any changes to project scope or solution
  • Sales cycle support in the form of document creation of pre-contract award project plans, specifications and roadmaps. The Project manager must be confident in presenting information in a simple way to achieve desiredn outcomes
  • Identify new areas for improvement for delivery/ solutions
  • Support on face to face client meetings as required including supporting: data gathering & writing documents for requirements, solutions, service agreements, training material and service levels
  • Managing the customer to ensure the business delivers a working service to budget and agreed timescales. This includes management of customers who may not have the same level of project and planning skills, striking a workable balance and recognising when to escalate issues / slippage
  • Other ad hoc work as required, the role must be flexible and there are no duties that a PM should not be willing to undertake to support the team
  • Requires the ability to understand the commercial impact of requirements, risks and changes on the business model

  If this sounds interesting and you have project manager experience in transactional mail, direct mail or outbound customer communications please apply