Future Recruitment Ltd

Sales Advisor - Signage & Large Format

Location
Cheshire
Salary
Up to £25K depending on experience
Posted
17 Oct 2017
Closes
16 Nov 2017
Ref
SN1027
Contact
Clare Devlin
Function
Sales, Trainee
Discipline
Printing, Wide Format
Hours
Full Time
Contract Type
Permanent


Up to £25K depending on experience

Our client are a paper, sign and display company, they offer a range of materials including paper, board and tapes for offices, signage companies, POS and large format printers.

They are looking for a Sales Advisor who will develop profitable sales and optimise share of customer spend by supporting Account Managers with development of customer relationships. Undertaken through a mixture of inbound and outbound calls and efficient completion of administrative tasks, whilst maintaining high levels of customer satisfaction.

Principle Accountabilities
  • Process Stock and Indent customer orders (received by telephone, fax and email) directly onto CRM system after each call and complete administrative processes of order transaction.
  • Ensuring personal performance standards are met on a daily basis in line with KPI's, Values, Behaviours and Targets.
  • Ensuring compliance with processes and methods of working in line with the Commercial Model.
  • Query resolution for customer issues, resolving where possible by liaising with logistics and credit control to maintain effective customer relationships or escalating to Sales Advisor Team Manager where required.
  • Respond to customer enquiries by providing prices, product information, quotes and samples. Use CRM to plan follow up customer contact in order to progress enquiry into sale.
  • Undertake the gathering of information on customers business and enter into the CRM system to provide accurate information across all sales channels.
  • Maximise customer sales by offering added value options in pricing, services, mix of customer products. Identify business opportunities and understand customer needs to generate further sales.
  • Complete non-facing customer tasks including updating customer price lists, litigations in CRM, issuing credit notes, creating customer accounts and organising sample request.
  • Promote the use of e-Business systems and processes to customers to increase on-line sales activity.
  • Interact with Account Managers to support the development of action plans for all customers within their portfolio based on customer needs, market share, profitability and potential to increase sales.