Field Application Engineer – Workflow Products

Location
UK - South
Salary
Competitive, based upon skills and experience - Excellent benefits
Posted
28 Mar 2018
Closes
30 Apr 2018
Function
Engineering
Discipline
Printing
Hours
Full Time
Contract Type
Permanent

Field Application Engineer – Workflow Products

Position Summary

UK Application, Installation, Field Engineer & Trainer onsite and occasional remote technical support for high end Kodak prepress software systems for UK and across Europe.

Key Responsibilities

  • Provide onsite – service, installation, training & startup assistance for Kodak products includes Prinergy Connect, Evo, PowerPack, InSite Prepress Portal.
  • Provide remote support to our customers around Europe (via home office or local office).
  • Flexible and willing to travel around Europe, and from time to time be flexible in working hours including weekend and public holidays.
  • High level customer satisfaction, success is required and will depend on how well and fast the issues raised by the customer are resolved by the individual.

Personal Characteristics

  • Customer focused and customer care oriented.
  • Excellent communication and interpersonal skills, specifically when communicating with customers. 
  • Analytical and logical approach to problem solving.
  • Highly motivated to contribute and a good team player.
  • Able to work independently, and sometime to work under high pressure.
  • Affinity with IT products and tools.
  • Willing to travel, occasionally on short notice.

Qualifications / Experience

  • Knowledge and understanding of the printing industry and processes with focus on production prepress application and workflow products.
  • Knowledge and good understanding in Prepress DTP applications on Mac and PC, as well as Prepress workflow systems.
  • Knowledge and understanding of prepress files formats.
  • Familiar with Computer To Plate devices and digital printing.
  • Knowledge and understanding of Windows Server operating systems.
  • Good knowledge on networking (WAN and local networks).
  • Practical experience in how to provide technical support from remote and onsite.
  • Language English, (any other European language is an advantage).
     

What we offer you 

Kodak offers, apart from a very attractive salary package (+ company car, laptop, mobile phone), a very challenging position with broad responsibilities in a high-tech oriented company, world leader in its domain, offering many learning opportunities for enthusiastic team players. 

Please remember to submit your motivational letter together with your CV

The Company operates an equal opportunities policy.

 

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