Please see below a complete job specification supplied for the role;
This will be a client facing role and you will ensure excellent customer service is maintained.
Using your experience of Direct Mail and Print you will manage all the client’s requirements.
You will liaise with the client to outline and create briefs and specifications for all aspects of the project including print, laser and postal requirement.
These specifications will enable you to create your own estimate using agreed matrices.
You will request client approval of quotes, be able to generate purchase orders and confirm with suppliers all project details.
You will create project schedules and ensure their delivery.
Collate all final project information including postal information to enable accurate final invoicing and client reporting.
Communicate at all levels with external suppliers internally and client stakeholders.
You will support the client in fully meeting its contractual and service SLA’s with the support of the on-site procurement team.
You will work with suppliers to bring innovation and added value to the Direct Mail/Print process.
Detail planning and scheduling for Direct Mail/Print
Support with E Delivery opportunities and projects
Taking a client brief from concept to final delivery
Create, maintain and deliver all project schedules to agreed SLA
Use client systems to create specifications and obtain estimates from suppliers
Liaise with Account Director to explore innovation and opportunities
Develop and maintain client relationships.
To ensure that the clients contractual and service requirements are met
To ensure 100% accuracy in the invoicing process
Co-ordinate suppliers and client stakeholders to ensure project delivery
Deliver accurate project reporting for the client
Stock management control via internal systems
Support with Agenda, Actions and planning of client meetings and report creation
Excellent technical knowledge of Direct Mail/Print
Any experience of managing multi channel communication campaigns would be an advantage
Experience of dealing with suppliers
Effective time management skills
High level of customer care
Excellent organisation skills, as role involves a high level of administration
Must be able to work under own initiative as well as part of a team
Proactive approach to problem solving and trouble shooting
Excellent knowledge of Word, Excel and PowerPoint
Excellent attention to detail