Customer Service Executive | Security Print & Mailing | Warwickshire
Market leader in multi-channel secure communications, boasting extensive facilities for fully integrated data, direct mail and security print solutions. A new role for a Customer Service Executive to join a company that excels in supporting high profile clients with world-class resources and a full range of managed print services.
Customer Service Executive | Security Print & Mailing | Warwickshire | £28k-£35k Dependent on Experience
With one of the most comprehensive and accomplished mailing and fulfilment platforms this company combines top-quality print and fulfilment with key data services and advanced technologies, from stand-alone mailings to complex multi-phase campaigns. As a multi-site operation, in-house capabilities include those for data, security print, direct mail, cross media solutions and mailing and fulfilment.
The role of Customer Service Executive will involve:
- Working from the company’s offices in Warwickshire
- Daily management of all client requirements
- Full ownership for the end to end process from implementation through to delivery
- Acting as the main point of contact for multiple clients, dealing with all queries and requests in a timely manner
- Capturing client requirements for quotation
- Creating and distributing job specifications internally to technical services and the operations team
Key attributes required:
- Experience in client services for print; taking instructions, following a brief etc.
- An understanding of managing data and mailing for print and direct mail solutions
- Experience dealing with blue chip accounts
- Strong customer services/relationship management skills
- Excellent administration and organisational skills
- The ability to manage multiple projects simultaneously
A company offering lots of opportunity to progress. Ongoing investment in innovation and technology alongside their passion to role out further innovations makes this a great company to advance your career with.
Short listing is underway so please get in touch ASAP if the role is of interest.