Mercury Search and Selection

Customer Service Executive | Security Print & Mailing | Warwickshire

£28k-£35k dependent on experience + benefits package & generous holiday allowance
08 Jun 2018
08 Jul 2018
Full Time
Contract Type

Market leader in multi-channel secure communications, boasting extensive facilities for fully integrated data, direct mail and security print solutions. A new role for a Customer Service Executive to join a company that excels in supporting high profile clients with world-class resources and a full range of managed print services.

Customer Service Executive | Security Print & Mailing | Warwickshire | £28k-£35k Dependent on Experience

With one of the most comprehensive and accomplished mailing and fulfilment platforms this company combines top-quality print and fulfilment with key data services and advanced technologies, from stand-alone mailings to complex multi-phase campaigns. As a multi-site operation, in-house capabilities include those for data, security print, direct mail, cross media solutions and mailing and fulfilment.

The role of Customer Service Executive will involve:

  • Working from the company’s offices in Warwickshire
  • Daily management of all client requirements
  • Full ownership for the end to end process from implementation through to delivery
  • Acting as the main point of contact for multiple clients, dealing with all queries and requests in a timely manner
  • Capturing client requirements for quotation
  • Creating and distributing job specifications internally to technical services and the operations team

Key attributes required:

  • Experience in client services for print; taking instructions, following a brief etc.
  • An understanding of managing data and mailing for print and direct mail solutions
  • Experience dealing with blue chip accounts
  • Strong customer services/relationship management skills
  • Excellent administration and organisational skills
  • The ability to manage multiple projects simultaneously

A company offering lots of opportunity to progress. Ongoing investment in innovation and technology alongside their passion to role out further innovations makes this a great company to advance your career with.

Short listing is underway so please get in touch ASAP if the role is of interest.

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