Future Recruitment Ltd

Account Manager - Print Management

Location
Kent
Salary
Up To £35K + 20 Days Holiday
Posted
14 Jun 2018
Closes
14 Jul 2018
Ref
PT2280
Contact
Clare Devlin
Hours
Full Time
Contract Type
Permanent


Up To £35K + 20 Days Holiday (Increasing to 25 Days After 1 Year)

Hours of Work: 9:00am - 5:30pm

Our client is a vibrant, technology driven print management company based in the South East. They differ from other print management companies as they specialise in servicing the high net worth end of the financial markets, publishing, charities etc. where quality, speed of response and flexibility is of paramount importance.

They are looking to recruit an Account Manager to join their growing team. The successful candidate will be an integral and pro-active member of the sales department, providing first class customer service to a designated portfolio of customer accounts.

Responsibilities:
  • Provide support and guidance to customers as required to ensure that projects run smoothly from development of initial concept, to mapping timelines and managing budgets, through to delivery of the end product
  • Demonstrate high level of commercial acumen by making informed decisions with regard to selection of suppliers / sub-contractors based on cost and quality of product / service required
  • Oversee and manage the integration of system driven solutions and maintain using the support of the IT team and service providers
  • Proactively work to develop and grow your customer accounts through obtaining a thorough understanding of your customers' needs and ensuring they are met, including those detailed within the SLA
  • Represent the company at clients visits on / off site as and when required
  • Strive to maximise the customers budget / company profit through identifying the most efficient production methods and smart negotiation with the chosen supplier
  • Respond to customers and suppliers queries in a timely and effective manner
  • Receive quote requests from the customer and provide accurate and detailed responses within the target response time
  • Confirm, monitor and progress chase orders to ensure all work is delivered within schedule, budget and quality standards
  • Manage call-offs to ensure delivery as requested
  • Ensure that customers stock is pro-actively monitored and that stock levels are maintained to a sufficient quantity to meet the agreed customers' requirements
  • Make arrangements for customers to receive specified reports as and when required
  • Successfully purchase stock - the price, quality and availability of which meet the requirements confirmed by the customer
  • Obtain and compare quotes from our preferred suppliers, clearly recognising commercially viable prices that will result in maximum profit
  • Monitor the progress of orders to ensure they arrive with the customer on or earlier than the delivery date originally agreed
  • Work proactively with others to efficiently prioritise and meet the needs of different customers
  • Demonstrate at a high level the importance of customer relations


Requirements:
  • Excellent communication skills
  • Has proven processes in place to ensure timely and accurate communication both internally and externally
  • Excellent team work skills
  • Adhere to company's policies and procedures at all times
  • Demonstrate a high level of commercial awareness
  • Very good understanding of print production equipment and process capabilities
  • Very good understanding of quality standards as they relate to production procedures and processes


Ref: PT2280

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