Future Recruitment Ltd

Client Services Manager - Print / Digital

£Negotiable + 25 Days Holiday
27 Sep 2018
27 Oct 2018
Clare Devlin
Full Time
Contract Type

£Negotiable + 25 Days Holiday + 8 Bank Holidays + Pension

Our client is an independently owned, forward thinking print company based in the East Midlands. They specialise in print, die cutting and finishing to produce products for several markets, including packaging, POS and display, stationery, publishing and direct marketing.

They are now looking to recruit a Client Services Manager to join their growing team.

  • Fully responsible for account management of customer accounts
  • Develop sales opportunities with existing customers, and support development of new business; hold responsibility of development objectives (pricing, trials etc.)
  • Provide first point of contact for customers
  • Take ownership of customer issues and follow problems through to resolution
  • Manage projects through from initial enquiry, to production & delivery
  • Estimate job cost and provide customer quotations
  • Raise jobs and all relevant production instructions
  • Work closely with production to plan job routing and planning, ensuring Client SLA's are met

  • Thrive in customer service, with high attention to detail and customer centric approach to managing accounts
  • Experience & understanding of print production
  • Experience of working in manufacturing environment
  • Ability to learn quickly and ask the right questions
  • Able to multitask and manage multiple jobs
  • Previous estimating and Tharstern MIS experience would be advantageous

*Please note this is not a Man Management role

Ref: PT2351

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