Envelope Sales Manager

MBA Group Ltd
Tottenham, London
£25,000 - £35,000
18 Oct 2018
18 Nov 2018
PM Envelopes
Alice Sewell
Full Time
Contract Type

About the role

Be responsible for overseeing the Sales and Production of the Envelope Department. To support in achieving MBA business goals by; assisting in the operation of the envelope production, selling a range of envelope services and meet schedules and customer specifications.

Working Hours/Shift Pattern

Working hours will be Monday – Friday 09:00 to 17:30. However, the successful candidate is expected to be co-operative in working longer hours according to the needs of the business.

Who we are looking for

We are looking for someone who will thrive in people management. The successful candidate will be willing to conduct training, performance appraisals, highlight skills gaps and deliver effective constructive feedback. In addition, they will be a keen team player with the ability to work well under pressure.

Key Tasks and Objectives

  • To support the Production Director and pro-actively seek new business
  • To manage and lead the Envelope Production Team
  • To ensure that each team member has a full understanding of the requirements of each job
  • To ensure that all quality procedures are carried out and adhered to by all team members
  • Deal with telephone and email enquiries effectively, particularly to those who request quotations on the range of our services and our prices gained from outside suppliers
  • To attend client meetings in a professional manner ensuring the MBA brand is being upheld
  • To create quotations from tenders received in a timely and proficient manner
  • Pro-actively chase tenders using a variety of means without alienating the prospective client
  • Maintain an active agreed level of contact with both existing and prospective internal and external clients
  • To prepare job bags from quotations accurately and process jobs through the department
  • Ensure all details being passed on to the studio department, in regard to artwork, are correct and accurate
  • Send the Client PDF proofs as requested and ensure a prompt approval turnaround to maintain steady production
  • Liaise with internal and external Clients efficiently and answer general enquiries concerning deliveries and production
  • To ensure all customer complaints, issues and queries are forwarded on to the correct department and support them to reach a successful and appropriate conclusion
  • Achieve team and individual targets as set by the management team
  • Prepare weekly sales reports
  • Maintain a tidy and clean work area ensuring that the office and desks are kept in a clean and orderly manner
  • Understand and adhere to the company policies and procedures with emphasis on the quality and health and safety
  • To be willing and able to work overtime at relatively short notice and to cover holidays and sickness as and when required

Key Requirements

  • Full knowledge of the range of services provided in the envelope department
  • Knowledge on how to operate a PC and to be able to understand the company's management systems
  • Good time keeping and attendance
  • Good verbal, written communication and effective listening skills.
  • Good telephone manner
  • Strong attention to detail
  • Ability to generate innovative and effective solutions to meet the customer requirements
  • Ability to cope with multiple projects at one time
  • Ability to analyse relevant information to make quality decisions
  • Methodical
  • Flexible
  • Ability to maintain good disciplines and standards, initiative and drive
  • Understanding of commercial issues surrounding jobs
  • Ability to lead a cohesive team spirit and a positive can-do attitude
  • To demonstrate a fair and consistent approach when dealing with personnel

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