Future Recruitment Ltd

Internal Customer Service Executive

Location
South Yorkshire
Salary
Monthly Prize Incentives
Posted
08 Nov 2018
Closes
06 Dec 2018
Ref
PK5745
Contact
Nicola Hurd
Discipline
Packaging
Hours
Full Time
Contract Type
Permanent


NEW VACANCY! (PK5745)

INTERNAL CUSTOMER SERVICES EXECUTIVE SOUTH YORKSHIRE

£21K + Monthly Prize Incentives + up 5% Matched Contribution Pension
Hours: Monday to Thursday 8:30-5:30 / Friday 8:30-4:30

Our Client is a well-established, innovative and successful designer and manufacturer of packaging for major brands in a variety of market sectors in the UK and Overseas.

Currently recruiting for an office based Customer Services Executive in support of an Area Business Development Manager, with a multi-million portfolio of accounts in high value blue chip markets covering the North of England.

Responsibilities:
  • Effective Management of existing Accounts.
  • Answer inbound and place outbound calls with the goal of increasing business, customer satisfaction and customer retention.
  • Take care of general customer inquiries and problems that are primarily routine or basic in nature.
  • Duties include a wide range of responsibilities from entering orders, processing orders, working with scheduling for order changes and running reports.
  • Progress chasing.
  • Organise and maintaining filing systems.
  • Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements.
  • Handle multiple tasks and prioritise each task.
  • Perform basic office functions, from maintaining office equipment to ordering supplies.
  • Work with BDM to target and develop new business opportunities in the Sales area


Person Specification:
  • At least 5 years commercial experience in a similar role
  • Experience of dealing with customers, in a fast paced sales environment
  • General business 'working' knowledge
  • Commercial Awareness
  • Strong organisational skills
  • Excellent communication (telephone) and written skills
  • Negotiation skills/Confidence/listening skills/problem solving skills/interpersonal


Product training will be given but the ideal candidate will have a proven track record of productive customer services into major blue chip companies.

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