Head of Client Services

Location
Greater Manchester
Salary
c.£45k
Posted
29 Nov 2018
Closes
29 Dec 2018
Ref
AG2372

Position:

Head of Client Services (Large format graphics knowledge)

Location:

North West

Salary:

Circa 45k

The Role:

  • Responsibility for the day-to-day management of the Client Services Team.
  • Identify staff training gaps, and implement training plans with HR.
  • Take ownership of existing client relationships and develop new relationships to enhance their portfolio of work and opportunities within these key Clients.
  • Ensuring effective internal and external communication to ensure work flows through the business as efficiently as possible.
  • Supporting of other areas of the customer service and sales team as work load varies where required by the business
  • Accuracy of data and reporting, management of complex and time sensitive campaigns and proactively looking at opportunities for innovation.
  • Acquiring a thorough understanding of the key customer needs, processes and requirements;
  • Develop and implement strategies to maximise the profitable growth and improved loyalty (buy more and buy more often) of existing key accounts.
  • Maximise existing customer relationships seeking opportunities to promote the company and the full range of its products and services.
  • Expanding the relationships with by continuously proposing solutions that meet and go beyond their objectives.
  • Ensure the correct products and services are delivered to the customer in a timely manner.
  • Serve as the link of communication between the Account Director and Client Services teams.
  • Support the Account Directors with any Client Services issues
  • Develop staff

Requirements:

  • Must have Large Format Digital Print Experience
  • People management skills
  • Fast and accurate administrative skills
  • Strong organisational skills
  • Problem solving attitude.
  • Personable approach, with good relationship building skills

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