Mercury Search and Selection

Customer Services Administrator | Flexible Packaging | North West

North West England
£20k - £25k plus great benefits package to be confirmed
12 Dec 2018
12 Jan 2019
Full Time
Contract Type

Rare opening for a Customer Services Administrator to join a company positioned as a market leading global brand in unique substrate and film manufacturing for the Food sectors. An organisation that has outstanding print capabilities with a reputation for great products supplied to major retailers, brand owners and food producers.   

Customer Services Administrator | Flexible Packaging | North West | £20k - £25k

At the cutting edge of flexible packaging innovation, this is an award winning organisation who offers continuous in-line laminating, printing and finishing for multi-colour gravure and flexo printed packaging.  Fantastic opportunity of placement to develop your career with an employer of choice where scope for advancement is unlimited.

As Customer Services Administrator you will be responsible for:

  • Accurate processing of customer orders including checking of prices against price lists
  • Liaising with client and production/studio regarding any new designs and setting up of new jobs
  • Proactively liaising with customers and other in-house departments to achieve accurate and timely information
  • Collating detailed information for customer enquiries to be passed on to Sales Managers
  • Handling any customer complaints, ensuring these are responded to within 48 hours

Key attributes required:

  • Experience working in a customer service role ideally in a Food or Packaging environment
  • Strong people skills with the ability to easily develop business customer relationships 
  • Good numerical skills
  • Demonstrable experience of managing customer needs
  • Excellent attention to detail
  • Knowledge of SAP an advantage but this is not essential as full training will be given

This is a fantastic position working for one of the region’s top employers with the chance to develop your career and skillset. Working in an inclusive, innovative environment you will have the opportunity to grow here, as well as receiving a great salary and benefits package with the opportunity to increase your earning potential longer term.

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