Customer Services Representative

Expiring today

Location
London (Central), London (Greater)
Salary
£25,000 - £30,000 dep on exp
Posted
16 Jan 2019
Closes
16 Feb 2019
Ref
AD2386

Position:

Customer Services Representative

Location:

London

Salary:

£25k - £30k

The Company:

The Company specialise in printed communications and document management.  Extensive digital and litho printing capabilities, providing a high quality, fast-turnaround print service to City based clients. Handling all their print requirements and providing a solution that fits with their needs and branding

The Role:

The CSR will be the active link between the field sales team, the customer and the production team:

  • Handle all in-bound sales enquiries, prepare quotes via SAP, track outstanding quotes and updates with customer follow-up
  • Daily processing of all customer orders through the SAP system and report to the Business Manager on daily billing values / forecasting
  • Up-selling, solution-selling approach – this requires familiarity and confidence with the Company’s products & services, and client requirements
  • Resolve queries in pre-production with clients, including gaps in the specification, the delivery instruction, and artwork approval loop (noting the role of the designer to ensure final artwork sign-off)
  • Responsible for client liaison through to final delivery, including updating on progress, communicating delays and managing / meeting client expectations
  • Make customer follow-up calls (within 24 hours) – confirming delivery, thank you for the business, update the CRM system with customer data, quotes and opportunities and provide the Business Manager with sales forecasting analysis
  • Customer records should be maintained and kept up to date
  • CSR is the “face and the voice” of the Company

Requirements:

  • Smart and professional appearance
  • Clear and confident communication skills
  • Approachable and friendly manner
  • Good understanding of branch core services, products and materials
  • Ability to multi-task and operate in a fast-moving environment
  • Good understanding of the SAP platform
  • Competent user of Microsoft and CRM products
  • Flexible attitude towards working arrangements
  • Good attendance and timekeeping

Apply for Customer Services Representative

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from PrintWeek Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on PrintWeek Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs