Account Manager

North Yorkshire
27 Feb 2019
27 Mar 2019


Account Manager


North Yorkshire



The Company:

Our client offers a fully integrated Direct Marketing service; from market leading data solutions, through to sheet fed, web and state-of-the art digital print, personalisation and Downstream Access postal services, our client has been a clear market leader for many years.  Offering the highest level of organically grown industry knowledge and multi-channel direct marketing expertise, they ensure that they deliver fanatical customer service.  

The Role: 

They are currently looking to recruit an Account Manager to support the Senior Account Manager / Account Director.  The ideal candidate will be from a customer service background, well organised with a keen eye for detail in a fast moving environment.


  • Direct Mail Production 
  • Postage Services & Downstream Access
  • Print Production Process
  • Large Format and POS Production (desirable)
  • Project Management




  • Provision of a professional & efficient Account Management support service to our client stakeholders
  • Manage our client's remit to ensure clarity of the mandate and subsequent interpretation in to a clear & concise production brief via procurement portal. Emphasis must be on ‘right first time’ communication
  • Project management of all relevant campaigns, ensuring the appropriate QC procedures are in place and that schedules are adhered to. Manage the communication between Stakeholder & Production Facility.
  • Ensure that artwork matches the brief / estimate prior to issue to the production facility.
  • Ensure all projects are managed in-line with current processes & contract stipulated SLA / KPIs.
  • Manage client queries, in the first instance, at site level. If recourse to the production facility is required ensure that as much detail as possible is included with your query
  • Deputise for the Senior Account Manager as and when required.
  • Ensure Adherence to Contract SLA’s
  • Embrace and foster culture of continuous improvement
  • Detailed project management of high profile and critical campaigns to the client
  • Develop positive relationships with the production site teams & take the lead in issue resolution
  • Escalate issues beyond own remit to the Senior Account Manager and or Account Director in a timely fashion in order to provide the swiftest possible solution

The Benefits:

Absolutely fantastic opportunity to learn, develop and grow working with a company operating at the cutting edge of integrated direct marketing. Excellent business currently investing and with ambitious growth plans