Customer Partnership Manager

Recruiter
Tharstern Ltd
Location
Northern England and Scotland
Salary
Dependant on Experience
Posted
06 Mar 2019
Closes
07 Apr 2019
Discipline
Print Management
Hours
Full Time
Contract Type
Permanent

Customer Partnership Manager

We’re an innovative software house with big plans for global growth, and we’re currently putting together the team that will be at the heart of this exciting phase in our evolution.

Despite being one of the first software companies of our kind, we still have a start-up mentality and are looking for enthusiastic, energetic and inventive individuals to join us on our journey.  We want our whole team to share in the opportunities created as a result of our ambitious growth plans.

The industry

The printing world is going through some exciting developments.  Automation, technology and big data are providing our customers with some amazing opportunities to improve and grow their business.  You will be at the heart of this, advising them on new technologies available to them, and helping them become faster, bigger and smarter.

Because of these changes, having the right MIS has never been more important - it sits at the core of this technological revolution, providing a central hub of communication between hardware and software. It will be your job to guide our customers through this exciting time and help them get it right.

About you

Your experience in solution selling combined with your knowledge of the printing industry will shape how our existing customer base grows. You will leverage your entrepreneurial drive to target, educate and persuade existing customers to embrace new MIS modules, tools and technologies.

You will understand how decisions are made, understand the operations of individual companies and persistently explore and uncover the business needs of our clients.  Working with them, you will set the vision and the strategy for how their MIS evolves and grows.

You will enjoy keeping up-to-date with the latest features of the software and aim to achieve a high level of knowledge, competence and professional ability in the industries and products associated with your role.

Key responsibilities

Using a mix of online and onsite meetings, you will work throughout Northern England and Scotland, with some time spent at Head Office. You will also:

  • Proactively manage existing customer accounts, build trusted relationships with people and develop a thorough understanding of their business challenges.
  • Persuade customers about the benefits of our technology solutions.
  • Deliver your own webinars, software demonstrations and quotations when required.
  • Attend exhibitions and user group meetings.
  • Go above and beyond to add value to our customers’ business.
  • Think of creative ways to improve customer communications and relationships.  We love new ideas and will support you if you want to try new technologies or approaches.

Package

  • On-target earnings plus competitive basic salary matching your experience. 
  • Excellent benefits package including company pension and healthcare after a minimum period of employment.
  • Fully expensed company car, laptop and phone.

Life at Tharstern

Our vision is to 'Create a united team of passionate people that love coming to work' and we have a company-wide employee engagement programme to help us achieve this.  We use a product called OfficeVibe to ask for anonymous feedback from our staff and then review the results at monthly employee engagement meetings to help us identify ways we can make working life even better for everyone.

We are committed to continued personal development and encourage our staff to keep learning new skills and trying new things - we even have a Tharstern library. We hold company-wide events twice a year to update everyone on our progress towards our corporate objectives and plans. And we have various formal and informal gatherings such as: scavenger hunts, pub quizzes, baking competitions, charity events, picnics and boules tournaments. Oh, and bring-your-dog-to-work days! Take a look at some of these events on our Instagram page.

To apply

If you want to join the Tharstern team, please forward your CV, stating current salary, to HR@tharstern.com

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