Customer Account Handler / Manager - Large Format Digital
CUSTOMER ACCOUNT HANDLER / MANAGER - LARGE FORMAT DIGITAL NORTHAMPTONSHIRE
Hours: 9am -5.30pm / Monday - Friday
Salary: up to £35K (Depending on Experience)
Our client is a high profile, fast moving, dynamic, large format production print house. They are looking for an experienced Customer Account Handler to join their team.
The ideal candidate for this role will have experience in Customer Account Handling within a Graphic / large format environment. This is a customer facing role which will require a highly motivated, self-disciplined team player with good people and communication skills. Some commercial experience within a similar environment would be beneficial. You will need to be adaptable and able to multi task. Skills in the following disciplines would be beneficial.
You will be responsible for:
- Working closely with senior management to client manage
- Communicating with clients via telephone and email
- Taking accurate briefs & instructions from clients
- Estimating / Quoting for jobs and projects (Using Clarity MIS system)
- Compiling job sheets and artwork
- Process and hand over jobs to Production manager to be manufactured
- Booking Couriers
- General administration
- Ability to engage and liaise with customers to take on take briefs
- Client handling of existing and new clients/ enquiries.
You will be / have
- PC or Mac literate.
- Good communicator at all levels
- Customer facing experience
- Able to take a concise brief
- Thorough administration skills
- Conversant with graphics packages including Adobe Suite.
- Able to multi task and work to tight deadlines
- Adaptable and progressive with a keen eye for detail
- Knowledge of MIS systems preferred (Clarity MIS a plus but not essential)
- Have a positive, "can do" attitude
- Ability to work as part of a team and solo
This person could be a junior right through to a very experienced individual, our client would give onsite training to get the right candidate up to speed with how they work. There is an opportunity of training & personal development for the right person together with an immediate start.