Internal Account Manager

Location
Leicestershire
Salary
£27k-£30k
Posted
03 May 2019
Closes
03 Jun 2019
Ref
KE2054
Discipline
Packaging
Hours
Full Time
Contract Type
Permanent

Position: Internal Account Manager

Location: Leicestershire

Salary: £27k - £30k

The Role:

  • To manage all aspects of a portfolio of blue-chip clients work
  • Be the centre of all information relating to these clients.
  • Drive projects from the concept stage through to execution and ensure projects are delivered in the most efficient manner.
  • Build strong relationships internally, externally and lead, prioritize and delegate tasks through the cross-functional internal teams.
  • Build trust with the client through fast and effective project management.
  • Ensure clear and timely communication with both your clients and external sales contacts.
  • Build trusted relationship with the salesperson, customer stakeholders and executive sponsors.
  • Help customers via email, phone and in face to face meetings as required by the business.
  • Ensure the timely and successful delivery of their solutions according to customer needs and objectives.
  • Responsible for keeping clients satisfied and delivering exceptional client service on a day­ to-day basis.
  • Liaise between the customer and internal teams.
  • Be the internal lead for product development, adopting the role of project manager, from concept to completion.
  • Be proactive in identifying additional sale opportunities.

Requirements:

  • Proven account management and project management experience
  • Demonstrated ability to communicate and influence credibly and effectively at all levels of the organisation, including executive level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Demonstrated experience of leading face to face meetings with Key Account customers.
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Critical thinking and problem-solving skills
  • Excellent time and project management skills. You're always looking to improve inefficient processes
  • Keen attention to detail and adherence to procedures and deadlines
  • At least 2 years of experience in the market or in a related area.
  • Familiar with a variety of the field's concepts, practices and procedures.
  • Relies on extensive experience and judgment to plan and deliver account sales and margin improvement.
  • Performs a variety of tasks. A wide degree of creativity and latitude is expected.

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