Future Recruitment Ltd

Account Manager - Fulfilment / Mail

West Midlands
21 May 2019
14 Jun 2019
Clare Devlin
Full Time
Contract Type


Up To £30K

Our client based in the West Midlands is a successful company specialising in fulfilment and mail company. Their fulfilment services include pick, pack and dispatch services to online sellers and data processing, inkjet and laser printing, enclosing, polywrapping, folding and envelope supply.

They are currently seeking to recruit an Account Manager from ideally a Fulfilment and / or Direct Mail background although they will consider strong Account Managers from other market sectors.

  • Manage existing and new client activity, maintaining the CRM
  • Provide advice to customers on production and mailing methods whilst maximising profitability
  • Carry out customer requests in a timely, orderly, efficient and courteous manner
  • Create and maintain accurate job instructions, liaising with Operations to assure workable schedules and forecasts are maintained
  • Liaise with other departments to ensure the customer needs can be met and informing customers if there are issues or delays
  • Monitor and update production schedule on a daily basis
  • Maintain and develop your expertise in all business areas with the support of training and development programmes
  • Be proactive in customer support and meet SLA guidelines for call handling, query response and where applicable quotation
  • Comply fully with all company policies regarding health & safety and equal opportunities
  • Manage time effectively to complete workload and meet deadlines
  • Plan, schedule and evaluate own work
  • Create, maintain and promote good working relationships

  • Previous mailing experience is not essential but would be beneficial
  • Previous experience handling key accounts and bespoke accounts
  • Excellent communication and organisational skills

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