Senior Account Manager

Waltham Cross, Hertfordshire
04 Jul 2019
04 Aug 2019
Full Time
Contract Type

Job Title:              Senior Account Manager
Reporting to:       Client Services Director

About The Delta Group

The Delta Group is committed to service excellence in-store, outdoor and online. We are dedicated, knowledgeable and client focused people who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower your strategic goals.

Our clients operate in an increasingly complex world and must constantly evolve to meet the dynamic needs of retailers, e-tailers and consumers. Our services – comprised of three units: Creative, Display and Technology – are designed to reduce the complexity of international marketing campaigns across multiple markets and languages whilst maintaining consistency, increasing localisation and responsiveness.

The Cutting Edge of Print Innovation

We've always been innovators, leading the way in printing litho on to plastics and in digital printing. We're also an established beta test site for many of the leading printing press manufacturers.

Additionally, we were the first in our field to invest in an ultra large (XXL) format UV litho press and today remain the only company in our sector worldwide to operate two of these giant machines.

Role Overview

To support the Account Director in ensuring that the team provides a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times.  Demonstrate ABCD (Acting Beyond the Call of Duty) in everything you do. Deputise for the Account Director as and when needed. Support with day to day management of the team developing your own leadership and man management skills

Primary Objectives


  • Manage projects seamlessly from start to finish, providing right first time information to the business and regularly updating the client
  • Continually look at process improvements that will benefit the client and the Delta business
  • Display a positive ‘can do’ attitude, manage client expectations and aim to deliver exceptional service
  • Work with the AD’s to develop, deliver and report on the Annual Development Plan
  • Build and develop excellent relationship with the production teams to ensure there is a two way flow of information and both teams are working together to deliver for the client
  • Ensure regular reporting is maintained into the AD. Reporting should include weekly highs and lows, monthly update report, performance against SLA’s / KPI’s, reverse SLA’s, cost saving initiatives, new opportunities delivered
  • Support the AD in providing accurate forecasts to the business
  • Take a hands on approach to issue resolution with the client. Be prepared to have ‘difficult conversations’ and deal with conflict in a professional manner
  • Work across categories as and when needed to support other teams and share best practice
  • Continually look to ‘sell in’ the full Delta Group offering



Duties & Responsibilities

  • Plan, brief and oversee all work and projects that flow through your category
  • Attend client briefing meetings as and when required. Take a leading role in offering advice and support
  • Interact with other key suppliers adding value to the process whenever possible
  • Hold pre-production meetings for all key projects ensuring that all relevant front of house and back of house personnel attend
  • Assist Account Director in the personal development of your team members through, appraisals, one‐to‐one meetings, mentoring and training
  • Ensure that all your client information is kept up to date and accurate at all times

Key Skills

  • Good interpersonal skills, able to develop positive relationships
  • Good communication skills
  • A self-starter
  • Good organizational skills with ability to prioritise work to meet client and business needs
  • Confident approach with client and team
  • An aptitude for business development
  • Passion for quality
  • Excellent time management skills
  • In depth knowledge of customer service

Good IT literacy, including good knowledge of MS Word, PowerPoint and Exce

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