Future Recruitment Ltd

Technical Manager/Service Engineer-Large Format

Location
England
Salary
£Open depending on Experience + up to £5K Structured Achievable
Posted
22 Sep 2020
Closes
13 Oct 2020
Ref
SC2849
Contact
Clare Devlin
Function
Engineering
Hours
Full Time
Contract Type
Permanent
NEW VACANCY! (SC2849)

TECHNICAL MANAGER / SERVICE ENGINEER - LARGE FORMAT DIGITAL & REFLECTIVE PRODUCTS

UK HOMEBASED

£Open depending on Experience + up to £5K Structured Achievable Bonus + Company Vehicle + Hot Desk in Main Offices + Health Insurance (after 2 years)

Our client is a well-established Large Format Machinery and Reflective Products company based in the South West. They are currently looking to recruit a Technical Manager / Service Engineer to join their team.

Main responsibilities:

Digital:

  • Managing and maintaining all UK printers
  • Organising pre-emptive service calls
  • Being point of call for general service questions (supported by office)
  • Managing and promoting the renewal of service contracts.
  • Liaising with the manufacturer about updates to maintenance and general product knowledge.
  • Managing stock of spare parts (supported by office)
Reflective:
  • Implementing approved converter programme and assist with programme design
  • Pro-active and re-active training for vehicle applications
  • General customer training if required
  • Assisting with technical queries
  • Visiting customers to discuss technical matters such as application, process and substrate requirements.
Requirements:

  • Confident and adaptable to a wide range of customers - the right candidate with comfortable in front of a company Owners as well as Fleet Managers who may be based in a garage environment such as a Police vehicle repair centre.
  • Strategy is key, you need to be able to demonstrate the ability to creatively approach more difficult situations to find resolutions.
  • Diary management, ability to work alone as well as in a small but fun team, this is an ownership role.
  • There will be the need on occasion to help in other areas of the business.
  • The company is a small business, so everyone helps everyone. 3+ years related Technical experience required.
  • Strong customer relationship-building experience required.
  • Strong teamwork and relationship building skills.
  • Strong customer focus and orientation.
  • Excellent written and verbal communication and presentation skills.
  • Experience with or strong knowledge of strategic improvement plans.
  • Participation in trade shows- may require weekend travel and participation.

More searches like this