Harrison Scott Associates

Technical Support / Administration

Location
Hertfordshire
Salary
up to £30,000 pa
Posted
13 Oct 2020
Closes
13 Dec 2020
Ref
J3457
Function
IT and Data
Hours
Full Time
Contract Type
Permanent

A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team. 

This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.

The responsibilities for this role include:

  • Resolve tickets wherever possible in a 1st line capacity
  • Troubleshoot and apply fixes to basic queries
  • Basic portal updates/management
  • Technical issues
  • Order support
  • General questions
  • Login issues
  • Invoice queries
  • Goods in issues
  • Budget update requests
  • Escalate issues accordingly if required
  • Progressing order states
  • Managing approvals where they exceed 7 days
  • Order management
  • Client specific support
  • Internal account management
  • SMS Messaging / reporting
  • Budget management
  • Merchandise order management
  • Adding digital assets
  • Implementation team support
  • Providing administration and project support

Experience working with Pageflex would be highly advantageous.

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