Client Account Manager

Recruiter
CFH Docmail
Location
Radstock, Somerset
Salary
Up to £25,000 (DOE)
Posted
25 Mar 2021
Closes
25 May 2021
Ref
CFH_57_JOB
Hours
Full Time
Contract Type
Permanent

At CFH Docmail, we thrive when our people thrive. To put our products and solutions into the hands of consumers nationwide, we need a professional who knows how to connect. We are currently looking for an Account Manager to be the leading force that fuels our growing client relationships. The ideal person for will have proven experience building on existing relationships, eliminating competitive threats within our customer base, and ensuring customer satisfaction within your accounts. You’ll be a proactive and curious member of our growing sales team, identifying growth opportunities for clients before they identify a need or gap for themselves. This level of foresight and meticulous analysis is what will take our company confidently into the future.

Objectives of this Role

  • Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance
  • Coordinate internal and external resources to expedite workflow
  • Manage communication between upper management and employees
  • Stay current with company offerings and industry trends
  • Oversee and achieve organisational goals while upholding best practices

Daily and Monthly Responsibilities

  • Support and solve problems for clients by understanding and exceeding their expectations
  • Illustrate the value of products and services to create growth opportunities; compile and analyse data to identify trends
  • Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects
  • Perform prospecting activities such as cold calling and networking
  • Follow up with clients regularly to ensure needs are being met and identify opportunities.
  • Maintain a database of clients, prospects, partners, and vendors

Requirements

  • Ability to manage multiple accounts while seeking new opportunities
  • Ability to understand client needs, and negotiate costs and services
  • Proficiency in Microsoft Office and CRM software, with aptitude to learn systems
  • Willingness to travel as needed to meet with clients and prospects

Benefits

  • Competitive Salary
  • Pension Contribution
  • 25 days holiday per year
  • Job Type: Full-time

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