Account Director - Printing & Mailing

About the job

Due to recent investment in high technology, coupled with a commitment to business growth, our client is looking for a highly ambitious Account Director with 5+ years’ printing & mailing experience to head up its client services team.

The Account Director has responsibility for the successful acquisition (where applicable), retention and revenue development of all client accounts. You will lead your own team of Account Managers, with the objective to grow your teams’ revenues, through repeat business and new business, to drive your team’s profitability – and maximise your earnings. 

Duties & Key Responsibilities:

• Responsible for managing a team, you will need to show:
• Leadership, encouragement, motivation, and delegation to ensure your teams’ success
• Ongoing team member mentoring & development, to ensure targets are being met & clients are delighted
• Regular team meetings, maintaining clear communication & direction
• Encourage a culture of recognition and reward 
• Regular updates to the Sales Director on your team’s progress, opportunities & challenges
• Driving optimum sales & margin performance and customer retention from your team
• You are a key point of contact for your teams’ clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
• To produce quotations and win orders (new and existing customers) in line with, or above, the company’s gross profit target 
• Consulting with your client services team members to ensure each mailing goes out on time, in full and with 100% accuracy.
• Initiative-taking approach to automating work processes & procedures, identifying areas of improvement where necessary, to enhance Client experience & the businesses performance overall.
• Regular pro-active contact with clients to develop spend, frequency of use and profitability of the account
• Focusing on exemplary customer service and always maintaining a good rapport with clients – even when under pressure, or when things, on occasion, do go wrong
• Work in unison with your colleagues (throughout the business) to achieve the companies’ overall objectives
• Maintaining and developing your own knowledge within the print & mail industry, to support & enhance your own progression

Skills Required:

• Experience of managing multiple high technology printing & mailing campaigns at the same time, in a demanding environment.
• Be a positive team member, even when under pressure. It is vital that the Account Director plays a key part to contribute to a happy & positive team culture, in the wider client services team.
• Extensive mail fulfilment and postage account management experience (including Direct Mail / Business Mail / Hybrid Mail / Transactional Mail)  
• Significant Knowledge of UK & International postal services and products across DSA’s, Independent carriers and Royal Mail is essential.
• Particularly good working knowledge of the latest digital printing & automated mail enclosing technology 
• Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
• Experience of Salesforce CRM & Tharstern MIS desirable, but training will be given
• Experience of Microsoft Office Package: Excel, Outlook, Teams & Word