Account Executive - Hybrid working

About the job

Working collaboratively with the Senior Account Manager (SAM) and the client, you will be responsible for ensuring all new briefs for influencer boxes and promotions are delivered successfully. You will be based on site at the client’s Headquarters near Shepherds Bush, London (Hybrid, 2-3 days per week), and will be responsible for your assigned Brand/s, and will be the primary point of contact for the clients’ social brand teams.
A natural ability to multi-task, project-manage, and assist your teams to ensure successful end-to-end project delivery.

You will be customer facing at all times, managing all aspects of your projects through the production process, in line with pre-determined critical path agreements (CPAs) and the online portal. Maintaining and updating all required online and offline trackers. You are a pro-active individual, comfortable working both as part of the team and independently, who can foresee, raise risk to the SAM and plan around challenges, whilst managing all “live” jobs and managing clients’ expectations at all times. You are responsible for the financial health of the projects on your Brand/s, ensuring all projects have PO/financial cover.

Great organisation, meticulous attention to detail, common sense, excellent communication and outstanding customer service and professionalism, are vital to demonstrate to all stakeholders that you have complete awareness of, and are in full control of all of your Brands’ projects.

Responsibilities

• Planning – Understanding what projects are live, and looking ahead to pre-empt how many projects we should be receiving from the brand teams, in line with the CPAs, as detailed on your WIP.

  
  

• Client Contact – attend all Brand WIP meetings and briefings, and become that Brand’s key-account-contact for any printed or creative requirements. Ensure all data on the online WIP is always up to date.
  
  
• Delivery - Managing and delivering projects from initial brief and concepts/scamps through to completion, within agreed budgets, and to pre-determined CPA deadlines – always to the highest standard. You are responsibly for QC checking all amends prior to resupplying presentations, renders, artworks, prototypes, videos or images to the client. Ensure delivery information, quantity documents for manufacturing are clearly identified.
  
  
• Studio skill-set identification – Understanding how the 3D Scheduling team work to accommodate the projects’ urgency and requirements through the processes, to optimise internal efficiencies.
  
  
• Prioritisation & risk management - Manage conflicts between project time, cost and quality challenges. Escalating any issues to the SAM.
  
  
• Financial management – You are responsible for the financial health of the projects on your Brands. Ensure all projects have an initial quote supplied to the client, and revised costs are updated, prior to the final invoice supplied, prior to production commencing.
  
  
• Escalation – Raise any risk immediately (late collections, late approval, product delays or project failures) to the SAM.

Training Provided

• What does a “Good” client brief look like.
• Client expectation management – know when to highlight risk, and offer alternative solutions.
• Systems and process training, as required.

  
  

  The ideal candidate will have in-depth knowledge and experience in these key areas:

• Excellent organisational skills, including a strong attention to detail and the ability to manage multiple projects simultaneously.
• Outstanding verbal and written communication skills across all channels.
• The ability to function well and adapt in a fast-paced environment.
• Takes initiative to accomplish objectives; pushing beyond the boundaries and being proactive.
• High-performer with high-productivity and commitment, to meet project delivery dates.
• Contributes actively to a positive and enjoyable work environment.

  Business Skills & Behaviours

• To be professional and act responsibly at all times.
• Active listener.
• Pro-active.
• Excellent time management.
• Excellent communicator.
• Team worker.
• Self-motivator.
• Flexible.
• High sense of pride.
• Common Sense.
• Shows Initiative.
• Shows Commitment & Effort.
• Organised & Planning.

If you consider yourself an outgoing, bright, bubbly and engaging indivdual, we'd be very keen to hear from you!

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