Account Executive

About the job

Due to investment and company growth, we are looking for an Account Executive with 1+ years’ experience within the direct mail industry to join our team with the opportunity for career progression for exceptional performance. 

This role requires experience in mail fulfilment and postal services. There is great scope for fast-track career progression to an Account Manager and then Account Director for the right candidate.

Duties & Key Responsibilities:

• Support your team with the administration associated with customer accounts, including but not limited to, quoting customers, booking jobs in, dealing with queries, following up on quotations to seek the order, keeping Salesforce accurate and any other ad hoc duties and paperwork required
• You will be the key point of contact for your customer throughout the sales process
• Liaising with the campaign manager and production team to ensure each mailing goes out on time with total accuracy
• Using own initiative to enhance customer experience
• Creating samples packs for potential clients
• Maintaining and developing own knowledge within the industry to support your own progression 
• Proactive approach to work processes, identifying areas of improvement when necessary to enhance customer experience

Skills Required:

• Proven experience in mail fulfilment and postal services
• Knowledge of postal services and products across DSA and Royal Mail is desirable
• Experience of Salesforce desirable but training will be given
• Microsoft Office Package: Excel, outlook, teams, word etc desirable 

Attributes:

• Communication – ability to liaise with colleagues and clients effectively
• Teamwork – a good team member to provide support to other members, positive team attitude and willing to assist to complete team workload
• Attention to detail - complete work without the need for supervision and work to deadlines
• Can do attitude – enthusiastic, motivated, good work ethic, flexibility to tasks and hours of work, desire to learn and accept ownership/responsibility

Benefits:

• Health Cash Plan
• Life Assurance 
• Pension