Account Handler - Digital Print

London (North)

Job summary

Future Recruitment Ltd
Printing, Printing - Digital Printing
Contract Type:
Full Time
Expiry Date:

About the job




£Open Depending on Experience + Pension

Location: Office based / Hours: 9am - 5pm

Our client based in London is a Small Format Digital print company that have been trading for over 40 years. They have a loyal and well established client list across various sectors including, public and private sector, education and legal.

They are looking to recruit an experienced Account Handler to join their busy team.

Job Purpose Summary

  • To ensure the smooth, efficient running, management and development of allocated clients by taking ownership of their requirements from start to finish and communicating pro-actively and regularly with clients and internal departments
  • Identify opportunities to upsell / cross-sell products to support the wider strategic business plans
  • Manage printed production work through the studio / pre-press and production teams to ensure timely delivery of projects.
  • Take ownership of any issues your clients or jobs you have, investigate, resolve and close out, successfully and promptly.
  • Have a strong understanding of print manufacturing.

Key Responsibilities and Accountabilities

  • Manage order / sales enquiries daily via email, telephone or portals.
  • Build a good working relationship with internal and external customers.
  • Ensure all enquiries / quote requests are completed in a timely manner.
  • Follow up on quotations and consult with design teams to assist with customers artwork.
  • When quotations are progressed to orders, book in via MIS (Printlogic), proof the job, obtain customer approval and liaise with internal departments.
  • Ensure appropriate documentation is received from customers before processing.
  • Ensure customer orders are followed through from receipt through to production and checking the production quality in good time, prior to despatch to client to ensure they received the highest quality product.
  • Ensure samples / file copies are provided to the customers as required.
  • Maintain regular close contact with customers and understand their business objectives.
  • Individual projects - work with customer to identify best solutions.
  • Liaise with Internal teams to plan and develop appropriate products / solutions.
  • Project Manage appropriately.
  • Keep customers up to date at all times
  • Follow up on delivery to ensure satisfaction, resolve any issues.
  • Raise incidents on appropriate software and investigate and resolve, updating customers as appropriate and recommending any improvements to prevent similar issues reoccurring.
  • Ensure all systems and documentation are completed fully and accurately and closed out promptly.
  • Liaise and work with the Accounts Department to ensure invoicing and queries resolved and assist where appropriate with outstanding invoices.

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