Account Manager - Direct Mail

About the job

NEW VACANCY! (DM1252)

ACCOUNT MANAGER - DIRECT MAIL

GREATER LONDON

£Open (Depending on Experience) + Bonus + 25 Days Holiday + Bank Holidays + Pension + Excellent Working Environment + Flexibility to Work from Home (1 - 2 Days Per Week)

Hours of Work: Monday to Friday, 9:00am to 5:00pm

Our client is direct mail, fulfilment and data company based in London. They are currently looking to recruit an Account Manager to Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all products and services offered.

Responsibilities:

• Quote, book and manage DM & Portal campaigns from a range of existing clients including marketing, charity, transport, civil sector, estate agents, franchisees, and other SME's
• Call existing and past clients on a regular basis to discuss their campaign requirements
• Respond to inbound enquires from prospective clients, providing quotes in line with company prices
• Work alongside three Key Account Managers and one other Internal Account Manager to provide booking and client management support
• Working in partnership with colleagues and other internal teams
• Reporting to Senior Key Account Manager
• Deliver agreed annual KPI targets
• Management of campaigns through development to completion and reporting
• Must be familiar with general computer use and skilled enough for day to day use
• Data systems and excel spreadsheets
• Embrace the use of new systems; management information and online platforms
• Work proactively
• Build strong working relationship both internally and externally
• Excellent written and verbal communication skills
• Able to persuade, influence and negotiate effectively at all levels internally and externally
• Excellent telephone skills
• High degree of accuracy and attention to details
• Highly methodical and organised; carries out duties systematically
• Get on well with a wide variety of people
• Willing to help out when needed with additional workload
• Conscientious, making sure that work is completed to a high standard
• High levels of integrity
• Enthusiastic

The Ideal Candidate Will Have:

• Previous experience 1-2 years Direct Mail sector, full training will be given
• Must be familiar with general computer use and MI Systems and skilled enough for day-to-day use
• Must be customer service focused with a good attention to detail
• Work pro-actively
• Good written and verbal communication skills
• High degree of accuracy
• In-depth understanding of account management and customer service
• Ability to work effectively with and manage team members