Account Manager - Large Format & POS

About the job

NEW VACANCY! (SC3112)

ACCOUNT MANAGER

WILTSHIRE

Up To £30K (Depending on Experience)

25 Days Holiday + 8 Bank Holidays

Hours of Work: 8:30am To 5:30pm / Monday To Friday

Our client is one of the UK's leading producers of Large Format Displays, POS & POP. They are currently looking to recruit an Account Manager to join their customer service team.

Responsibilities/Requirements:

• Reporting to the Customer Service Director
• Manage overall responsibility for the day-to-day management of the process & structure of teams required to manage the clients' customers and process of orders.
• Responsible for creating stable high-preforming teams capable of accurately processing orders and effectively delivering projects.
• Driving performance and efficiencies of Operational Departments, through improvements to each function as well as coordination and communication between support and business functions.
• Working with a Team helping them to resolve any employee or customer related issues in a prompt and professional manner whilst also capturing every opportunity for positive feedback and promotion.
• Liaising with all managers/staff and suppliers across departments as required; internally & externally.
• Assist the Customer Service Executives in the smooth running of orders ensuring they are compliant at all stages.
• Hold regular team and department meetings to communicate management requirements and drive improvements.
• Ensure all staff are working to agreed processes and procedures, and to ensure continuous improvement.
• Identify and deploy staff training as required.
• Hold regular team and department meetings to communicate operational requirements and drive improvements.
• Develop, maintain, update and understand the branch network and suite of products and services the business provides in order to deliver the best product and service to the client.
• To provide positive support to colleagues and team members and provide clear objectives and guidance for direct reports and colleagues within the wider business.
• Effectively manage the capacity of the department by monitoring the current activity of the staff.
• Assess and distribute all internal group orders and enquiries received to the relevant Salesperson or account handler.
• Maintain a duty of care of staff and ensure that staff are suitable motivated and engaged.
• Ensure projects are being delivered in a profitable and with a professional approach.
• Pricing reviews and training to be undertaken to ensure a consistent approach is maintained with the team.
• Review staffing structure and responsibilities to ensure they're able to meet customer requirements, with adequate staffing levels and skillsets are always in place.
• Ensure all staff follow financial procedures surrounding invoicing and sales reporting.
• Support to the General Manager on business KPI reports.
• Promote a positive culture of health, safety, and environmental compliance.
• Act in accordance with the relevant Health and Safety policies and procedures, adhering to legislative compliance and company requirements.
• Promote a positive approach to quality assurance and a 'right first time' mentality.

First point of contact for all temporary works compliance and procedures