Account Manager - Large Format Print / Exhibitions / Events

About the job

NEW VACANCY! (SC3225)

ACCOUNT MANAGER - LARGE FORMAT PRINT / EXHIBITIONS / EVENTS / RETAIL

GREATER MANCHESTER

£Open DOE - Account Executive Level around £23K, Experienced Level around £35K, Proven Level around £40K + Other Benefits TDB

Our client is a large format graphics printing company with an exceptional reputation in the industry. They offer a full range of graphic solutions including exhibition graphics, retail displays / graphics, banners, fabric printing, flags, POS, vehicle graphics, window displays, displays systems and structures; they offer full installation to their impressive client base.

They are currently looking to recruit for an Account Manager to manage a mix of existing key and ad hoc accounts. The successful candidate will be working with the Client Services team, processing orders and estimating using Clarity.

Responsibilities:

• Accountable for excellent customer service and the delivery of customers print requirements via the sales team or directly from the customer
• Ensuring the customer specification is adhered to and delivered cost effectively, on time and within the costed quotation, whilst ensuring all process are recorded in accordance with the internal system.
• Responsible for receiving digital files from our customers via disk, email, ftp
• Responsible for direct and indirect customer service ensuring a full understanding is gained of the customer requirement including costs, quality and timelines as agreed
• Ensure all company procedures and process are adhered to and followed including the input of data onto the relevant internal systems
• Ensure customers are kept up to date on progress and timelines appropriately to ensure delivery, costs, quality is maintained as agreed between the company and the customer
• Ensure any issues or problems are highlighted to the Customer Service Manager in a timely manner
• Responsible for assisting colleagues as and when required
• Responsible for supporting and influencing potential sales into the department
• Ensure excellent communication is delivered, enhanced and maintained with colleagues, customers and other departments

Requirements:

• Previous experience of working within the print industry with customer service experience
• Educated to GCSE standard with excellent software skills
• Experienced in speaking to customer
• Proven ability in handling detailed information
• Proven ability and experience of delivering on time quality printing
• Excellent proven customer service skills
• Customer & team focused
• Self-motivated
• Excellent planning and organisation skills
• Flexible and focused on delivering on time at the required standard