Account Manager - Transactional Mail

About the job

A fantastic opportunity has arisen for someone with transactional mailing experience to work for a leading communications company in the North West.  If delivering exceptional customer service is what you do best, and if you are ready for a new challenge in a growing, focused company, then this is the Account Management opportunity you have been searching for. The ideal candidate should be a self-motivated, outgoing individual, able to deal with client pressure and short timelines.

As an Account Manager you will be responsible for supporting transactional mailing campaigns for a portfolio of Clients. You will have a customer focused approach to service delivery across all aspects of the work.

Responsibilities:

• Manage, coordinate and work collaboratively with the Account Management team to support and advise the client
• Develop and maintain a rapport with key client stakeholders while applying a commercial and added value approach
• Ensure all agreed SLAs, quality standards and deadlines are adhered to.
• Respond to client briefs and queries within a timely and professional manner
• Ensure quality procedures are followed
• Promptly escalate any issues as they arise
• Identify opportunities for added value, process improvement and/or efficiencies.

Skills required for this role:

• You should be customer centric.
• Have excellent administration and organisational skills, attention to detail and an ability to work under pressure.
• Excellent communicator, ensuring strong Client relationships are created and maintained.
• Strong knowledge of transactional mail
• On a less serious note, a good sense of humour and ability to be a fantastic team player.