Account Manager

About the job

You will ideally come from a print and direct mail background, and to succeed in this role you must be organised, efficient, have excellent attention to detail with the ability to work well under pressure in a fast-paced environment to ensure customer’s high standards & needs are always met. 

A ‘can do’ and ‘can I help’ attitude and willingness to involve yourself in all stages of a clients’ project is essential to succeed in this rewarding role. 

Responsibilities…

• Maintain and grow relationships with existing clients on a regular basis, ensuring meaningful and timely communication.
• Working with clients in a proactive, consultative manner, delivering advice and solutions to their problems.
• Interpreting clients’ specifications and providing quotations in a timely manner or against pre-agreed SLA's
• Using an MIS system to accurately create works instructions, briefing internal teams and owning the projects from start to finish to ensure they are delivered on time and to budget.
• Liaising with multiple suppliers to source project related collateral, which involves requesting quotes, raising PO’s and placing orders.
• Accurate invoicing of all projects being managed
• Handling customer queries/complaints in a timely manner.
• Ensuring any client or inhouse monthly SLA’s & KPI’s are achieved
• Attending meetings with internal teams and clients as and where required.
• Providing cover for other members of the client services team

Hours

40 Hours per week 9 - 5 with an hours’ lunch.

Skills/Experience

• Proven experience as an Account Manager with a sound knowledge of the print / direct mail industry
• Client focused
• Must have excellent attention to detail and the ability to interpret client specifications, briefs & artwork.
• Knowledge of postal services & DSA providers (beneficial)
• Excellent communication skills
• Ability to work under pressure
• Good IT and computer skills

If you have an excellent background in print account management and ideally exposure to direct mail, we'd love to hear from you!

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