Account Manager

About the job

To keep and grow our portfolio of key Print on Demand accounts and provide a safe pair of hands for our clients that they trust because they know you OWN their service delivery interests for our print on demand division. 

 Role Outline:

• Manages client expectations, triage, prioritise and provide trusted communication for production-related communication. 

• Manages all areas of client stock levels & communication between internal & external stakeholders. 

• Manages client expectation for production related communication. 

• Ensuring revenue and margin targets are achieved by optimising clients products in manufacturing and cross selling our expansive catalogue of products to enable our clients to capture more revenue. 

• Manages the onboarding process of new clients and new products to existing clients.

Key Skills and Experience Required:

• Experience within the dynamic and exciting world of print on demand and fulfilment. 

• You must have first-hand experience in account management within this area of the print industry. 

• Have an amazing eye for detail within project management, ensuring each programme is delivered on time. 

• Technical understanding of Digital print production, spanning Indigo, toner, dye sub, UV inkjet, Direct to object. 

• Be commercially strong, with an understanding of market rates and product pricing methods. 

• An understanding of mail service providers and their services for National and International parcel delivery. 

• Software experience spanning, Microsoft 365, Oneflow/Siteflow (desirable), Adobe creative cloud. 

• Have great communication and presentation skills to support customers and internal teams  

Salary & Benefits:

• Salary range £25,000 - £40,000 dependent on experience. 

• Monday to Friday Full-time 

• Company events 

• Company Pension- 3% employer contribution 

• On-site parking

Please apply below.