Account Manager

About the job

A Fantastic opportunity has arisen to work for a leading direct mail and e-commerce company based in the Midlands.  If delivering exceptional customer service is what you do best, and if you are ready for a new challenge in a growing, focussed company, then this is the Account Management opportunity you have been searching for. The ideal candidate should be a self-motivated, outgoing individual, able to deal with client pressure and short timelines.

As an Account Manager you will be responsible for a portfolio of Clients across e-commerce, direct mail, and fulfilment.  You will have a customer focused approach to service delivery across all aspects of the work.

Key responsibilities:

•    To manage all Client enquiries and schedules, ensuring future work is booked into Production in a timely manner.

•    Manage the end-to-end delivery of all Client orders.

•    Accurately communicate the Clients’ requirements to the relevant departments within the company.

•    Identify opportunities for added value, process improvement and/or efficiencies.

•    Act as the main daily contact for the Client.

•    Ensure all agreed SLAs, quality standards and deadlines are adhered to.

About You 

•    You should be customer centric.

•    Have excellent administration and organisational skills, attention to detail and an ability to work under pressure.

•    Excellent communicator, ensuring strong Client relationships are created and maintained.

•    Experience within fulfilment, e-commerce and/or direct mail would be an advantage, but not essential.  The main thing is your attitude and desire to deliver excellent customer service.

•    On a less serious note, a good sense of humour and ability to be a fantastic team player.