Account Manager

West Sussex

Job summary

Mailing and Fulfilment, Printing
Contract Type:
Full Time
Expiry Date:

About the job

You will ideally come from a print and direct mail background, and to succeed in this role you must be organised, efficient, have excellent attention to detail with the ability to work well under pressure in a fast-paced environment to ensure customer’s high standards & needs are always met. 


A ‘can do’ and ‘can I help’ attitude and willingness to involve yourself in all stages of a clients’ project is essential to succeed in this rewarding role. 





  • Maintain and grow relationships with existing clients on a regular basis, ensuring meaningful and timely communication.
  • Working with clients in a proactive, consultative manner, delivering advice and solutions to their problems.
  • Interpreting clients’ specifications and providing quotations in a timely manner or against pre-agreed SLA's
  • Using an MIS system to accurately create works instructions, briefing internal teams and owning the projects from start to finish to ensure they are delivered on time and to budget.
  • Liaising with multiple suppliers to source project related collateral, which involves requesting quotes, raising PO’s and placing orders.
  • Accurate invoicing of all projects being managed
  • Handling customer queries/complaints in a timely manner.
  • Ensuring any client or inhouse monthly SLA’s & KPI’s are achieved
  • Attending meetings with internal teams and clients as and where required.
  • Providing cover for other members of the client services team




40 Hours per week 9 - 5 with an hours’ lunch.




  • Proven experience as an Account Manager with a sound knowledge of the print / direct mail industry
  • Client focused
  • Must have excellent attention to detail and the ability to interpret client specifications, briefs & artwork.
  • Knowledge of postal services & DSA providers (beneficial)
  • Excellent communication skills
  • Ability to work under pressure
  • Good IT and computer skills

If you have an excellent background in print account management and ideally exposure to direct mail, we'd love to hear from you!

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