Account Manager

About the job

With a large recruitment drive, one of the West Midland’s leading large format printers is taking on new staff to expand its team.

Part of their success derives from their ultimate goal…to print things that people will fall in love with. Their service, ideas, technology and cost-efficiency make them a supplier that is championed by exciting, discerning clients. Everything from signage, wall coverings, glass manifestation, window graphics, exhibition graphics, displays, vehicle livery, hoardings…you name it, they print it.

This is a fantastic opportunity for a print account manager with a background in POS and/or large format, along with estimating experience, to work with big-name brands and some of the country’s most influential creative agencies.

Role Responsibilities will include:

• Responding promptly to inbound customer requests for large graphics, signage and installation projects.
• Talking with customers over the phone to understand and establish their needs. Provide expert product knowledge and advice.
• Translating customer needs into accurate quotes at competitive margins.
• Following up on quotes to find out why they didn’t proceed and report back to the sales team.
• Upselling to more profitable materials/products where appropriate.
• Booking confirmed jobs into production workflow with high attention to detail.

We are looking someone who can represent the business in a professional manner at all times, with a dedication to the highest level of customer service.