Account Manager

About the job

Overview 

The Account Manager builds effective relationships with mid-level client contacts. This role ensures the efficient coordination of print and display projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Account Manager utilises an understanding of the Company's and the client's industry, business, and products to identify opportunities to offer additional solutions to meet existing client needs.

Responsibilities

• Builds new relationships and nurtures existing relationships with external clients.
• Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
• Serves as the main day-to-day contact on current projects for clients
• Liase with suppliers, external partners, and the internal team
• Provides timely responses to all inquiries.
• Participates in meetings with existing clients and internal teams to identify services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partners with the client, the Account Team, and production manager to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Explore opportunities to grow the business with clients handled
• Additional duties as assigned.