Client Services Director

About the job

Offering unrivalled career prospects and job security, our client is one of the most eminent print groups in the UK.

This unmissable opportunity offers a tenacious Client Services Director to be responsible for the strategic and operational management of all Point-of-Sale contracted and non-contracted clients, including service delivery, people management, client relationships, and financial performance to reflect clients’ contractual agreements.

The remit of this role will involve the management and delivery of all client requirements, additional service lines and associated tasks. We are looking for a commercially astute Client Services Director with business acumen to be accountable for the development and operational management of all Point-of-Sale contracts, ensuring operational support to clients is managed exceptionally and delivered efficiently. You will be responsible for the retention, development, compliance of the account, and have accountability for all new client on boarding and implementation planning.

Alongside this, this role requires someone who will exhibit exceptionally strong man management skills, providing effective leadership and support for the dedicated team. 

Candidates must have proven experience of service delivery within display and print management environments; executing and managing contracted retail accounts, and developing and executing alternative solutions. 

Personal attributes:

• Structured and organised
• Instils confidence
• Drive and Enthusiasm
• Ability to make difficult decisions where necessary
• Innovative 
• Integrity and honesty
• Credibility with peers
• Ability to persuade and influence both internally and externally
• Analytical