Customer Service manager | Packaging | Worcester | £40k - £45k

About the job

Customer Service manager | Packaging | Worcester | £40k - £45k

Our client is a leading UK based company with decades of expertise in high quality plastic food packaging. With a passion for exceptional customer service and building strong long-lasting relationships; they possess a core focus on sustainability and partner with environmentally conscious manufacturers working closely to ensure that customer needs are not only met but exceeded.

You will be responsible for: 

•    Providing high-end administrative support with meticulous attention to detail.

•    Coordinating team activities and liaising effectively with all departments to ensure smooth operations.

•    Delivering exceptional customer service by providing timely updates on orders, managing stock holdings, lead times, and processes.

•    Overseeing the artwork management process, including checking its suitability for purpose and managing project timeframes.

•    Collaborating closely with the Supply Chain Coordinator and Commercial Manager to meet customer needs and provide support to the department as required.

•    Bridging the gap between supply chain and customer interaction to ensure seamless communication and service delivery.

Key attributes required:

•    A solid understanding of the manufacturing industry, particularly within the food sector. 

•    Exceptional attention to detail. 

•    Proven skills in project management. 

•    A strong commitment to delivering excellent customer service. 

•    The ability to thrive in a fast-paced environment where precision is paramount.

If you're ready to take on a diverse and impactful role within a forward-thinking company, and believe you have the skills and passion to contribute to our success, we encourage you to apply today!