Customer Service Representative

About the job

As a Customer Service Representative, you will be responsible for managing a defined customer portfolio, overseeing the entire supply chain process from planning and forecasting to order fulfilment and invoicing. You’ll play a crucial role in ensuring customer satisfaction and supporting sales activities to achieve business targets.

Your main duties are:

Maintain day-to-day communication with customers, handling all aspects of the supply chain process including basic data management, forecasting, order processing, customer delivery processing and coordination, deviation management, and invoicing.

Collaborate with Sales Managers to support their sales activities and address any deviations from sales targets.

Coordinate stock consignment, handle claims, and monitor credit situations.

Liaise with transport companies to ensure timely delivery and compliance with regulations.

Engage in daily interaction with customers in the UK and overseas office, Customer Service colleagues across Europe, and closely cooperate with stakeholders such as warehouses and transport companies.

Collaborate closely with internal teams both in the UK and with Sales Managers, Technical Service, and Planning departments.

Take initiatives and contribute to the development of company working processes.

To succeed in this role, we are looking for someone with the following profile:

Service-minded individual who enjoys solving problems in the best interests of both the customer and the company.

Positive, accommodating, and responsive in interactions.

Knowledge of working with supply chain and managing business interactions with customers and other service providers.

3-5 years of experience, preferably in a B2B customer service role or business administration.

Methodical worker who plans tasks effectively, meets deadlines, and maintains calmness in a fast-paced environment.

Good knowledge of the MS Office suite.

Experience working with an ERP system.

Our client offers a highly international, welcoming, and challenging work environment. In addition, they offer you:

Collaborative and supportive team environment with experienced and professional colleagues.

Competitive salary package and benefits.

Initial contract period of a 1-year full-time contract.

Workplace at centrally located office in London, with full-time presence Monday to Friday.

Occasional travel opportunities to customers and mills overseas.